General terms and conditions
The following General Terms and Conditions apply to all agreements that you, as a natural person or legal entity (hereinafter: "Customer", "you"), enter into with Stekkerstore (hereinafter: "Stekkerstore.com", "we"), via www.stekkerstore.com.
We have done our best to formulate these terms as clearly as possible. Do you still have questions? Feel free to contact us.
1. Contact information and complaints
Company details
Stekkerstore BV
Niels Bohrweg 41
3542 CA Utrecht, Netherlands
VAT number: NL861269792B01
E-mail: info@stekkerstore.com
Available on weekdays (Mon-Fri) from 09:00 to 17:00 via email, contact form, or chat.
Complaints procedure
We strive for optimal customer satisfaction. Do you have a complaint? Contact us via email, the contact form, or the chat function on our website.
Within 14 days of receiving the complaint, you will receive a substantive response.
If more time is needed, you will receive a confirmation within those 14 days with an expected response time.
If a complaint is not resolved through mutual consultation, you can submit a complaint via the European ODR platform: http://ec.europa.eu/odr.
A complaint does not suspend the obligations of Stekkerstore.com, unless we have confirmed otherwise in writing.
If a complaint is found to be valid, we will – at our discretion – replace, repair, or (partially) reimburse the product free of charge.
2. Prices and payment
The prices on Stekkerstore.com include VAT and exclude shipping costs, unless otherwise stated. Shipping costs within the Netherlands are €4.95 for orders under €50. Delivery to the Wadden Islands is currently not possible.
For orders from €50,- we ship for free. This applies to all countries we ship to.
Errors
In case of obvious pricing errors or inaccuracies, we reserve the right to correct these, even after the agreement has been concluded.
Payment methods
We accept the following payment methods:
iDEAL
Maestro
VISA
Mastercard
Payment must be made in full when placing the order. Payments are securely processed via SSL encryption.
Discount codes can be entered during the payment step of the ordering process.
3. Delivery and execution
Orders are handled with care. The delivery address you provide is considered the place of delivery.
Shipping days and delivery time
We ship on Monday, Wednesday, and Friday. Orders placed before 11:00 AM on these days are usually delivered the next day, unless otherwise stated on the product page.
In case of delay or impossibility of delivery, we will inform you as soon as possible. In that case, you are entitled to free cancellation and full refund within 14 calendar days.
Lost packages
If a package is lost during transport, we start an investigation with the carrier. You must then fill in a statement confirming you have not received the package. Without this statement, we cannot start the investigation.
4. Warranty and returns
We apply a 30-day money-back guarantee and 180 days warranty on all our products. Returns are free of charge, provided the product is in the same condition as upon receipt.
Warranty exclusions:
Wear and tear, improper use or damage caused by external influences (moisture, fire, etc.)
Installation or use contrary to the instructions
Removal or damage of seals or serial numbers without written permission
Consumables
Commercial or industrial use of consumer products
5. Personal data
Your personal data is used solely for order processing and in accordance with our privacy statement. Providing false information is considered a violation of these terms.
6. Disputes and applicable law
We do everything to prevent disputes. If this fails, only Dutch law applies, and only the Dutch courts have jurisdiction.
The applicability of the Vienna Sales Convention is expressly excluded.
